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Island Highway Automotive
is locally owned & operated, and has been serving the Westshore and Victoria’s surrounding areas since 2008. We are located on the Old Island Hwy., across the street from the View Royal Casino.
We are a BBB Accredited business, and are proud to offer a wide range of automotive repair services; from repair of integral mechanical systems (such as drivetrain, steering/suspension, brakes, etc.) to oil changes & tune ups, to ICBC Government Inspections & factory/warranty approved maintenance, Island Highway Automotive has got you covered!
Our professional staff are here to take away the worries of maintaining your vehicle, and if there is a repair needed, we want your experience to be as stress-free as possible; no intimidation – just honest, straightforward service.
Male or female, we treat our customers the way we would want to be treated if we were on the other side of the counter, so you’ll be met with respect and appreciation every step of the way.
It is important to us that our customers feel comfortable and understand the cause, effect, and solution of any issues that they experience with their vehicle. Therefore, our friendly and knowledgeable team members are happy to take the time to explain the issues and fixes, and help you gain a thorough understanding of your vehicle’s service and repair needs.
Diagnosing a Repair
When your car is on the fritz and you bring it to us, our first step is to properly diagnose the issue. Our diagnostic process includes: a road test to verify complaint (when possible), a visual and/or physical examination of the affected system while the vehicle is up on a hoist, an engine trouble code scan (where applicable), and specific testing of the system in question.
Communication is the Key
Once diagnosis is complete, we provide you with accurate, detailed estimates for necessary repairs. We then go over all of the information with you, and can help you decide which job can wait and which should be addressed right away.
We always wait for authorization from the customer before carrying out any repairs, so there are no surprises when you come to pick up your car.
We Quote Quality Parts on our Estimates
While we do our best to provide the best parts for the most reasonable cost, (the most “bang” for your buck, as it were), we can also provide other options, depending on the situation.
We deal with multiple parts suppliers, which gives us access to a wide range of parts that vary in both quality and pricing; if there is a specific brand or grade that you have in mind, just let us know!
We employ two highly skilled technicians; a Red Seal Certified Journeyman mechanic and a second-year apprentice.